Case Studies
Organizations We’ve Helped Navigate Growth
Use these as condensed summaries in the shorter case-studies preview section on the homepage, each linking to the full write-up on the dedicated Case Studies page.
Rebuilding a Culture
From Over 100% Turnover
- Challenge
A distribution operation spanning nine sites and nearly 1,000 employees was in crisis: turnover exceeded 100%, leaders weren’t leading, trust was nonexistent, and accountability was seen as a negative. Communication had broken down at every level.
- Our Approach
We started with people, not process. A leadership training program built real supervisory skills from the ground up. We established a consistent communication cadence — quarterly staff meetings, a weekly leadership message, a quarterly newsletter for hourly staff — and introduced daily floor-level huddles that gave every employee visibility into performance and the “why” behind it.
- Outcome
Turnover dropped from over 100% to below 40%, beating the industry average. Leadership capability rose across the network, KPI performance improved, and a culture of transparency and accountability took root that outlasted the initial turnaround effort.
At a Glance
Results
100%+ to under 40%
Turnover reduced from
- Below industry average for the sector
- Leadership training rolled out network-wide
- New communication cadence sustained long-term
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